The Google Buyer Protection logo is awarded to companies that have gone through a screening and qualification process as part of advertisements for local services.
If a customer is not satisfied with your service, Google, at its option, may refund some or all of the amount paid for the service to the customer. This only applies if you have the “Google Buyer Protection” logo and the order has been placed for advertisements for local services. In addition, the total refund amount available per customer is limited to € 1,500.
Cases in which Google buyer protection applies
If a customer is not satisfied with your work, Google will reimburse part or all of the invoice amount for the service at its own discretion. For this protection, however, an upper limit applies to the entire term.
Services must be booked through advertisements for local services. Future work, property damage or dissatisfaction with the price or customer service, and cancellations are not covered by the warranty.
Expiry of the Google Buyer Protection Guarantee
If one of your customers has requested protection, Google will ask for more information. The customer may also be asked for additional details. In this phase, both sides have the opportunity to resolve the problem amicably. Google will review the application and then make a decision in its sole discretion.
Regardless of the decision, the customer has the right to take legal action or report the case to an insurance company.